Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://www.asoolabel.com website (the “Service”) operated by Àsoo Label (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
When you create an account with us, you must provide accurate, complete, and current information at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
The Service and its original content, features, and functionality are and will remain the exclusive property of Àsoo Label and its licensors.
Our Service may contain links to third-party websites or services that are not owned or controlled by Àsoo Label.
Àsoo Label has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Àsoo Label shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
We may also terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
These Terms shall be governed and construed in accordance with the laws of Nigeria without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Delivery within Lagos takes 1-3 working days, while deliveries outside Lagos but within Nigeria take 4-6 working days.
All international orders are shipped via DHL and are fully trackable. Estimated delivery time is 5–7 working days from order placement.
We accept returns, exchanges, or refunds provided the item(s) are received by Àsoo Label within the following timeframes:
Lagos Orders: Within 3 business days from the date of delivery or pick-up
Other Nigerian Locations: Within 5 business days from the date of delivery
International Orders: Within 10 business days from the date of delivery
Please ensure items are returned in their original condition, with tags intact and packaging preserved.
We do not offer shipping labels, which means that the customer is responsible for sending the item(s) back to Àsoo Label.
In the case of an exchange, the customer is required to pay for any further delivery fee required.
The re-delivery fee is the same cost as the initial shipping fee charged when the item was first ordered.
Once we have received your return, an exchange will be shipped within 48 hours or a refund processed within 5-7 business days as the case may be. Depending on the payment gateway, refunds might take longer to appear in the customer’s bank account.
Refunds are issued minus the cost of shipping via the same payment gateway the item(s) were paid for, e.g., Paystack, PayPal, or Stripe.
All items must be received unworn, undamaged, free from blemishes, and in their original packaging to qualify for an exchange or refund.
If an item is received damaged, a refund or exchange will not be possible regardless of circumstance.
The customer will be responsible for any shipping cost associated with resending it back to them.
Important Notes:
Sale items or items bought with a discount code will NOT be eligible for a refund or exchange, regardless of circumstance.
Only full-price items qualify for a refund or exchange.
If a customer receives a faulty item, they have 3 days from the date of delivery to file a complaint and no longer than 20 days to return said item. After this period, we will no longer be able to accept the item regardless of the circumstance.
For a swift and seamless process, kindly ensure that your return meets the above terms and conditions.
For any other information concerning returns or exchanges, please contact:
WhatsApp: +2347071319551
Email: info@asoolabel.com
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