Last Updated: June 2026
At Asoo Label, our commitment is to delivering premium-quality, timeless pieces. To ensure the best fit, we provide a detailed size guide for every product. Please review the size chart carefully before placing your order.
Please note: We do not offer refunds or exchanges for incorrect size selections made by customers.
You may request a return if:
The item is unused, unworn, and in its original condition.
All original tags remain attached.
The item is returned in its original packaging, including the ziplock bag.
The item is free from makeup, hair, stains, odours, perfume, or any signs of wear.
The return request is submitted within 7 days of delivery.
We do not accept returns, refunds, or exchanges for:
Sale or discounted items.
Items purchased during pop-up events or sample sales.
Gift cards.
Custom-made, personalised, or altered products.
Products damaged due to customer misuse or handling.
Items that do not meet the return conditions outlined above.
Exchanges are available for:
Size changes.
Colour changes (subject to availability).
If the requested size or colour is unavailable, we will issue store credit for the value of the returned item.
Refunds are provided as follows:
Store Credit (Default Option)
Refund to Original Payment Method (Only for defective, damaged, or incorrect items sent by Asoo Label)
Once the returned item has been inspected and approved, refunds or store credits will be processed within 5–10 business days.
If you receive a defective, damaged, or incorrect item:
Contact us within 48 hours of delivery.
Include clear photos showing the issue.
Provide your order number.
After verification, we will arrange a replacement or issue a refund at no additional cost to you.
Customers are responsible for all return and exchange shipping costs unless the return is due to an error made by Asoo Label.
Asoo Label will cover shipping costs only for defective, damaged, or incorrectly supplied items.
Once your return is received, please allow up to 10 additional business days for inspection and processing.
By placing an order with Asoo Label, you acknowledge and agree to this Refund & Return Policy.
To request a return or exchange, please email us at:
Email: support@asoolabel.com
Please include:
Full Name
Order Number
Reason for Return
Photos (if applicable)
If you have any questions regarding this policy, please contact us:
Asoo Label
Email: support@asoolabel.com
Website: www.asoolabel.com
© 2026 Asoolabel – All Rights Reserved.
